If it shows “Sync” and “Not connected” that’s because your phone recognizes the Sync connection and is waiting for your vehicle to be turned on before it links up with the Sync system. Within a few minutes your Sync system will connect to your phone.
See this short video to be sure you are using the hands-free calling process correctly.
Sometimes the issue is how you are speaking to the Sync system, see this video for more info.
From time to time, Bluetooth signals get scrambled and this causes system problems.
Here are troubleshooting tips to help solve the most common problems. If there is a bad connection it’s not because your subscription ran out.
During pairing, your Android phone may notify you that SYNC wants to access your messages and phonebook. Now, try to use the steering wheel controls to see if the system is working properly. Now reattach the battery cable clamp and retighten the nut. Start the vehicle and let it run for at least three minutes or so.